Shoddy customer service, and a Bonus!

Dell triples charge to downgrade PCs to XP to $150

So why not jab the customer for something that is an imaging operation that takes no longer now than it did before, but since DELL financially is hurting like everyone else, why not gouge for antiquated software now. Awesome!

And on and on it goes.

Slashdot | Recourse For Poor Customer Service?

This sounds all too familiar.